Terms & Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hi-Tech Turf Ltd’s relationship with you in relation to this website.

The term “Hi-Tech Turf Ltd” or “us” or “we” refers to the owner of the website whose registered office is Unit 14, Drome Road, Deeside Industrial Park, CH5 2NY.Our company registration number is 7651852. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Hi-Tech Turf Ltd’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Orders - Terms and Conditions

1. Dispatch

Whilst we endeavour to keep all our products in stock this will not always be the case, if an order is placed for an item that is not currently in stock you will be notified immediately and given a date for despatch, you will also be given the option of a refund if the timescale exceeds your expectations. Items that are in stock will be dispatched within five working days and will then arrive the following working day, delivery will be by courier. Free delivery is provided for deliveries made Monday to Friday, however, there will be a surcharge if a Saturday delivery is required or a guaranteed AM delivery.

2. Pricing

Please check all amounts before confirming your purchase.

3. Guarantee

All turf comes with a 10-15 year manufacturers guarantee dependant on type.

4. Creases

When rolled or folded the turf will crease. On delivery of turf un-fold and lay out on a flat surface, once installed creases will reduce on a daily basis and this can be helped by brushing the surface. If creases are present this does not constitute a fault with the product.

5. Cancellations and Returns

If on delivery you deem your purchase to be defective you must contact us within 5 working days of delivery to arrange collection. A collection charge will be made for anything other than defective/faulty goods. In accordance with the Distance Selling Regulations 2000 (applicable to internet sales only) you have the right to cancel your order up to 7 days after you have received the goods. Cancellation must be notified to us in writing at either Unit 14, Drome Road, Deeside Industrial Estate, CH5 2NY or to [email protected]. A full refund will be made within 30 days of cancellation, less any costs incurred by us for collection. Please re-package all items to the standard they were received in.

6. Free Delivery

Free delivery is applicable to all turf orders placed at full web RRP. There will be surcharges for any deliveries to the Scottish Highlands, Channel Islands and Northern Ireland. External couriers are used for all deliveries, therefore, we cannot take responsibility for delayed deliveries as this is out of our control.

7. Jurisdiction

The Contract is governed by the laws of England and Wales.

None of the above terms and conditions affect your statutory rights.

Privacy

This privacy policy has been updated in line with the GDPR legislation which came into effect on 25 May 2018.

This privacy policy sets out how “Hi-Tech Turf Ltd” uses and protects any information that you give “Hi-Tech Turf Ltd” when you use this website, place an order or begin a trading relationship with ourselves as a customer or a supplier.

“Hi-Tech Turf” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or placing an order, then you can be assured that it will only be used in accordance with this privacy statement.

“Hi-Tech Turf” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What we collect

We may collect the following information:

name
address
contact information including email address and telephone number
demographic information such as postcode
delivery information to allow us to fulfill order requirements
information required to process orders and invoices - this will include Company Name, registered office and correspondence address, registration and VAT numbers, bank and payment details.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To provide you with the requested information on our products and services
Internal record keeping to fulfill orders and deal with queries
To raise invoices
We may use the information to improve our products and services.
We may use the information to customise the website according to your interests.

How do we process your information?

Generally, we process your information as required to fulfill our contact with you and maintain a trading relationship. Once your payment has been processed the only information held on our password protected accounts system is your name, address, telephone number and e-mail address.

How long do we hold information for?

Any information that we do hold is stored purely to maintain a trading relationship with our customers and suppliers. All information is stored securely.

We will generally hold personal and customer information for seven years from the date of your last order, in line with legal and tax requirements.

Hi-Tech Turf Ltd do not store or retain any banking or payment information once a payment has been processed.

Delivery notes will only be held for accounting purposes and as proof of delivery and for a maximum period of 3 months. All delivery notes are stored securely and are destroyed once payment has been received for the invoice relating to that delivery.

Control of personal information

We will not sell, distribute or lease your personal information to third parties.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at Unit 14 Drome Road, Deeside Industrial Park, CH5 2NY or email us on [email protected] as soon as possible. We will promptly correct any information found to be incorrect.

You may request details of personal information which we hold about you or request the erasure of information by contacting us at the above address. We will supply the information requested within one month.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and during the course of transactions with our customers and suppliers.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Use of Cookies by Hi-Tech Turf Ltd

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

Cookie

Name

Purpose

Information

Google Analytics

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_utmc

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Google Analytics cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Google Analytics Privacy Overview - Click Here

Cookie Control

civicAllowCookies

Cookie Control cookies. These cookies are set in order to remember preferences in regards to cookies.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by “Hi-Tech Turf Ltd” and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of “Hi-Tech Turf Ltd”. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, “Hi-Tech Turf Ltd” takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Copyright

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only

you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.